Cancellation policy.
This policy explains how to change or cancel transportation. The notice period is measured between the time Prawda Transport receives your cancellation request and the scheduled pickup time shown in your confirmed booking.
Before payment
A request or unpaid quote is not a confirmed booking. You may decline it without a cancellation charge. Expired quotes must be reviewed again for availability and price.
After confirmation
To request a change or cancellation, contact Prawda Transport as soon as possible by phone or email and include your booking reference. We will use the recorded time your request was received and send an acknowledgement confirming the cancellation and refund.
- At least 24 hours before pickup: you will receive a full refund of the amount paid.
- Less than 24 hours before pickup: a flat $50 cancellation fee applies. We will refund the remaining amount paid.
Late changes and no-shows
Changes to date, time, route, stops, passenger count, luggage, or vehicle needs may require a revised quote and are subject to availability. If the customer cannot be located or contacted at the agreed pickup after reasonable efforts, the ride is treated as a cancellation without 24 hours’ notice and the flat $50 fee applies.
If Prawda Transport must cancel
If we cannot provide the confirmed service and you do not accept a reasonable alternative, we will refund the amount paid for the affected service. We are not responsible for indirect costs such as replacement travel, missed flights, tickets, lodging, or event expenses except where applicable law requires otherwise.
Refund timing
Approved refunds are returned to the original payment method through Square. Banks and card issuers control posting time, which commonly takes several business days after the refund is submitted.
Contact
Call (440) 281-3825 or email prawdatransport@yahoo.com. Keep your booking reference available.